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Le 5 Particulier, more than a hotel or a mansion, a real little
"country house".
You are on the official website of Hotel le 5 Particulier. The prices shown are the best available for the hotel. By booking on our official website, you are guaranteed to benefit from:
- the best prices available
- a reservation without intermediaries and without fees
- immediate processing of your reservation
- direct assistance from hotel staff
In order to guarantee your reservation, a bank pre-authorization can be made from the date of booking to the date of check-in. This will correspond to the amount of your first night's stay at the establishment.
The security deposit will be returned in full, if no damage has been noted by the establishment at the time of departure.
Reservations for 4 or more rooms may incur special conditions and additional charges.
Our site uses some of today's most advanced Internet security technologies. All booking steps are secured using Secure Socket Layer (SSL) technology, the industry standard. Your information is encrypted and protected through server authentication and data stream encryption.
The security certificate used is issued by Google Trust Services LLC and is used by Namastay. You can check the validity of the certificate here. In addition, the booking system is hosted in a secure server environment equipped with firewalls and other advanced technologies to prevent interference and block unauthorized access.
For Lodging Services (reservation of rooms within an Establishment or other types of accommodation), the Customer is reminded that he/she does not have the right of withdrawal provided for in article L. 221-18 of the French Consumer Code, and this in accordance with article L. 221-28 paragraph 12 of the French Consumer Code, which excludes this right for contracts relating to the provision of accommodation services which must be supplied on a specific date or for a specific period.
For each Service reservation, the Special Conditions specify the terms and conditions for cancelling and/or modifying the reservation.
Reservations with prepayment may not be modified and/or cancelled. Deposits (sums paid in advance) will not be reimbursed. In this case, it is mentioned in the Special Conditions.
When the Special Conditions allow it:
- Modification or cancellation of the reservation of a Service by clicking on the link at the end of your confirmation e-mail and following the instructions displayed on your screen.
In the event of interruption of a Service due to the Customer, the entire agreed price will be cashed. In the case of bookings with prepayment before the stay, no refund will be granted.
It is advisable to cancel as soon as possible once the cause for cancellation has occurred.
Cancellation fees are non-refundable if a non-cancellable, non-refundable fare is selected. For all other offers, please refer to the conditions presented in the booking engine. In the event of a no-show, 100% of the reservation will be charged and is non-refundable.
In the event of cancellation, if you have paid all or part of the reservation online, this amount will be returned to you after deduction of the cancellation fee (with the exception of non-cancellable, non-refundable offers).
The hotel pre-authorizes the amount of the first night.
Rates include VAT. Tourist tax, government or local taxes may be charged extra.
Your room/apartment will be available at reception from the time indicated below.
On the day of your departure, you must vacate your room/apartment by the time indicated below. Failure to meet this check-out deadline may result in an additional night being charged.
We recommend that you use the "Comments or additional information" box on the booking form to advise of your estimated arrival time, particularly if it is late.
Arrival time (from): 15:00
Check-out deadline: 12:00
Reception opening hours: 24-hour reception
To make a reservation for a Service available on the Site, the Customer may contact our hotel reservations department from Monday to Sunday, 24 hours a day, at +33 1 46 24 22 77.
For any questions relating to the proper execution of a Service booked on the Site (requests for additional information, modification or cancellation of a booking), the Customer is invited to contact the Establishment directly: contact@le5particulier.com.
For any comments and/or complaints relating to a booking of a Service on the Site (complaints, non-execution or poor execution of the Service), customer service is at your disposal:
- By telephone, 7 days a week, 24 hours a day, on +33 1 46 24 22 77;
- By e-mail, to the following hotel address: contact@le5particulier.com;
- By post, to the following address: 5 rue paul deroulede, 92200 NEUILLY-SUR-SEINE
To facilitate the processing of complaints, it is advisable to send complaints to customer service relating to the non-performance or poor performance of services in writing within eight (8) days of the date on which the Service was performed.
When dealing with customer service, the Customer undertakes to remain courteous and not to make any derogatory remarks about the establishment or its employees, in accordance with the rules of common sense and politeness. Hotel le 5 Particulier reserves the right to take any appropriate action against the Customer in the event of prejudicial or reprehensible behavior (in particular untoward, malicious or insulting) towards the establishment, its group entities or its employees or collaborators.
Hôtel le 5 Particulier informs the customer of the possibility of having recourse, in the event of a dispute relating to these General Terms and Conditions, to a conventional mediation procedure or to any other alternative dispute resolution method, under the conditions provided for in Title I of Book VI of the French Consumer Code.
After having referred the matter to the management of Hôtel le 5 Particulier and in the absence of a conclusive response within 60 days, you may refer the matter to the mediator using the contact details below or on their website. You can also find out how to report a dispute there.
Mediator: CM2C (cm2c.net)
Telephone: +33(0)1 89 47 00 14
Address: 14 Rue Saint Jean 75017 Paris
SIRET: N°831 213 871 00013
Legal form: Association Déclarée
- The terms and conditions for reporting a dispute to the Mediation officer and his contact details are available by clicking on the following link: How to report a consumer dispute to CM2C (https://www.cm2c.net/comment-nous-saisir.php)
- The Mediation officer's referral form can be accessed via the following link: How to report a consumer dispute (https://www.cm2c.net/declarer-un-litige.php)
L'Hôtel le 5 Particulier also informs customers of the existence of a European Online Dispute Resolution platform ("RLL") to which they can have recourse.
The Customer can access it via the following link: https: //ec.europa.eu/consumers/odr/.
The General Conditions are governed by French law, without prejudice to any mandatory protective provisions that may apply in the consumer's country of residence.
In accordance with article L.223-2 of the French Consumer Code, consumers who do not wish to be the subject of commercial prospecting by telephone can register free of charge on a telephone canvassing opposition list. This list is accessible via the following site: www.bloctel.gouv.fr.
Immerse yourself in the heart of Neuilly, in the elegance of Le 5 Particulier, just a stone's throw from Paris.
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